Loading Events

Upcoming Events

Events Search and Views Navigation

Events Views Navigation

BACK

March 2021

1.0 – Registration and Networking

8:30 am - 9:50 am
Novotel London West Hotel, Hammersmith International Ctre 1, Shortlands
London,W6 8DRUnited Kingdom
+ Google Map

Join us in the trade exhibition once you've got your delegate badge to meet some of the leading suppliers to the sector and grab some breakfast.

Find out more »

1.1 – The Ultimate Guide to Retaining More Members in 2020 & Beyond!

10:00 am - 10:30 am

This year’s all-delegate keynote session will focus on the critical activity of retaining more existing members. Delegates will receive unique insight and gain practical knowledge that will enable sustainable long term membership growth via a more informed approach to member retention. In this ground breaking session delegates will: - establish what ‘good member retention’ looks like (via live delegate benchmarking); - understand how member retention can be optimised and improved; - explore the critical links with new member acquisition, member…

Find out more »
Session Track: Keynotes

1.2 – Membership as a Movement: How to Maximise Social Change through your Community

10:40 am - 11:10 am

This session is led by Rosie Ferguson, CEO at the House of St Barnabas (a Private Members Club) and Chair of the ACEVO Network. This session will focus on bringing commercial and charity objectives together and has the following learning outcomes: Building the ambition of what membership can achieve How membership can be a community for social change Balancing commercial and social objectives within a membership community

Find out more »

Rosie Ferguson, CEO

The House of St Barnabus
Session Track: Keynotes

2.2 – Make the Change: The Eden Project Membership Story

10:40 am - 11:10 am

This session is led by Rose, Membership Manager at The Eden Project, which is a popular visitor attraction in Cornwall, set up to demonstrate the importance of plants to people and promote sustainable use of plant resources. This session will focus on their membership growth and has the following learning outcomes: How they delivered a significant programme of change to revitalise a dwindling membership scheme and encourage new audiences to join and support; How Eden applies its vision to make…

Find out more »
Session Track: Member Value and Benefits

3.2 – HOW TO: Encourage Diversity at All Levels of Your Organisation

10:40 am - 11:10 am

This session is led by Mark Kemper, Head of Membership Operations at Stonewall, which is the campaigning organisation for the LGBT community. This session will focus on how to get your membership represented in your public facing leadership and governance structure and has the following learning outcomes: Case studies from multiple organisations in encouraging diversity; How to create systems and processes that encourage diversity; How to use role models and case studies to increase diversity in your boards and SMT.

Find out more »
Session Track: Strategy & Leadership

4.2 – Harnessing Member Expertise: Deliver a Key Strategic Objective by Volunteer Engagement

10:40 am - 11:10 am

This session is led by Nicola Emmerson, Head of Membership and Amaka Nwagbara, Member Engagement Manager at the Royal Statistical Society, which is the professional body for statisicians and data analysts. This session will focus on how to faciliate a member volunteering scheme and has the following learning outcomes: identify how members want to engage with you; identify a need in Society which can be addressed by members’ expertise; promote pro bono work as an exclusive benefit for members –…

Find out more »
Session Track: Member Engagement and Participation

5.2 – Passion and Purpose: CPD and the Benefit Mindset

10:40 am - 11:10 am

This session is led by Maria O'Malley, Head of Membership Engagement and Development at IOSH, the world’s largest and only chartered body for safety and health professionals, with over 47,000 members in every industry sector across 130 countries. This session will focus on a concept called the Benefit Mindset. Understanding of the self is crucial to personal development, but wellbeing and fulfilment can only truly be achieved through meaningful self-application. In this session, discover how CPD can help your members…

Find out more »

Maria O’Malley, Head of Membership Engagement and Development

Institution of Occupational Safety and Health (IOSH)
Session Track: Member CPD and Wellbeing

6.2 – Supplier Showcase Seminar

10:40 am - 11:10 am

This seminar will be delivered by a leading sector supplier showcasing their latest membership focused solutions. Further info to follow....

Find out more »
Session Track: Supplier Showcase A, Supplier Showcases

7.2 – Supplier Showcase Seminar

10:40 am - 11:10 am

This seminar will be delivered by a leading sector supplier showcasing their latest membership focused solutions. Further info to follow....

Find out more »
Session Track: Supplier Showcase B, Supplier Showcases

8.2 – TBC (Sponsor)

10:40 am - 11:10 am

TBC

Find out more »
Session Track: Supplier Showcase C

Morning Refreshment Break

11:10 am - 11:50 am
Novotel London West Hotel, Hammersmith International Ctre 1, Shortlands
London,W6 8DRUnited Kingdom
+ Google Map

Join us in the trade exhibition for a refreshment break!

Find out more »

1.3 – Fighting Crime in your Sector: A Key Member Benefit

11:50 am - 12:20 pm

This session is led by Sheryl Fernando, Director of Membership at UK Finance, which is the trade body for those working the finance sector and has over 300 corporate members. This session will focus on funding crime fighting in a sector and has the following learning outcomes: Learn how UK Finance set up and pays for the DCPCU (Dedicated Card and Payment Crime Unit) to fight economic and finance crime; Learn why its important to stop financial crime as the…

Find out more »
Session Track: Keynotes

2.3 – Using Research to Create New Membership Models that Add Real Value

11:50 am - 12:20 pm

This session is led by Felicity Nelson, Membership Director at The London Library, which is a membership library in London. This session will focus on how using research helps to create new membership models and has the following learning outcomes: How to use research to minimise risk while giving you the confidence to make decisions; What to consider in thinking about new membership types or offers; Case study one year on from launching new membership types.

Find out more »
Session Track: Member Value and Benefits

3.3 – From CEO to Patient and Back Again: Managing Staff Absence Effectively

11:50 am - 12:20 pm

This session is led by Jane Hatfield, CEO at the Faculty of Sexual and Reproductive Health. This session will focus on how boards can support CEOs better and has the following learning outcomes: How when staff take long periods of time off, you can facilitate an easy return for them; How Boards can ensure that they support CEOs in their roles; How to create back up plans with ill health strikes. Jane will also be sharing her personal journey of…

Find out more »

Jane Hatfield, CEO

Faculty of Sexual and Reproductive Health
Session Track: Strategy & Leadership

4.3 – HOW TO: Run an Engaging Volunteer Network

11:50 am - 12:20 pm

This session is led by Katherine Bunting, Head of Volunteer Support at the IET who looks after approximately 4,500 volunteers most of which are members of the IET. This session will focus on how to run an effective and engaging volunteer network and has the following learning outcomes: How to create internal processes and procedures to ensure a consistant volunteering approach; How to recruit the right volunteers for your needs; How to keep your volunteers happy using recognition and rewards.

Find out more »

Katherine Bunting, Head of Volunteer Support

Institution of Engineering and Technology
Session Track: Member Engagement and Participation

5.3 – Mental Health and Why Professional Bodies Should Lead its Members

11:50 am - 12:20 pm

This session is led by Ben Turner, Co-CEO at Association of Professional Sales, which is the professional body for sales people. Mental health at work is not a fad topic of the day, it is not something that we will move on from and will be forgotten tomorrow. There is extraordinary work being talked about in the press about mental health, but the workplace still struggles. The APS chose to raise the topic to start trying to give space for…

Find out more »

Ben Turner, Co-CEO

Association of Professional Sales
Session Track: Member CPD and Wellbeing

6.3 – Supplier Showcase Seminar

11:50 am - 12:20 pm

This seminar will be delivered by a leading sector supplier showcasing their latest membership focused solutions. Further info to follow....

Find out more »
Session Track: Supplier Showcase A, Supplier Showcases

7.3 – Supplier Showcase Seminar

11:50 am - 12:20 pm

This seminar will be delivered by a leading sector supplier showcasing their latest membership focused solutions. Further info to follow....

Find out more »
Session Track: Supplier Showcase B, Supplier Showcases

8.3 – TBC (Sponsor)

11:50 am - 12:20 pm

TBC

Find out more »
Session Track: Supplier Showcase C

1.4 – HOW TO: Engage Younger Members – Panel Session

12:30 pm - 1:10 pm

Join us for a three person panel on the subject of how to engage younger members. We will be joined by three speakers who represent different segments: one professional body, one donation based charity and one youth organisation. This session has the following learning outcomes: How each segment defines 'younger' members; How to create sub-segments and their relevant needs; the challenges to overcome in order to meet these needs.

Find out more »

Chris Bull, Membership Communities Manager

Royal College of General Practitioners (RCGP)
Session Track: Keynotes

2.4 – Building Insight, Unlocking Potential

12:30 pm - 1:00 pm

This session is led by Janet Talman, Associate Director of Acquisition and Kate Macbeth, Director of Marketing & Digital at the Chartered Institute of Building, the world's largest and most influential professional body for construction management and leadership. This session will focus on the value of segmentation and has the following learning outcomes: How to really KNOW your members using segmentation; How to create personas and member journeys; The opportunities that personalisation brings for member engagement; Lessons learnt from the…

Find out more »

Janet Talman, Associate Director of Acquisition

Chartered Institute of Building (CIOB)

Kate Macbeth, Director of Marketing & Digital

Chartered Institute of Building (CIOB)
Session Track: Member Value and Benefits

3.4 – Membership Strategy Starts with a Culture Shift

12:30 pm - 1:00 pm

This session is led by Fraser Tant, Director of Membership at the British Retail Consortium, which is the trade association to retailers in the UK and has over 5000 corporate members. This session will focus on membership strategy and has the following learning outcomes: How BRC created a culture shift from advocacy as the main benefit towards tangible benefits; How the member value proposition and membership strategy was developed How data and insights led to new products and services such…

Find out more »

Fraser Tant, Membership Director

British Retail Consortium
Session Track: Strategy & Leadership

4.4 – Being an Enabling Force for Members

12:30 pm - 1:00 pm

This session is led by Maxine McKenzie, Executive Director of Membership at the Royal Institute of British Architects (RIBA), which is the professional body for architects in the UK. This session will focus on volunteering for members to take part in and has the following learning outcomes: How to enable your members to volunteer their time to support your purpose Connecting volunteering back to recruitment and retention Pros and cons of different approaches.

Find out more »

Maxine McKenzie, Exec Director Marketing & Membership Development

Royal Institute of British Architects (RIBA)
Session Track: Member Engagement and Participation

5.4 – Your Best Asset is Your People: A Business Case for a Knowledgeable, Healthy, and Inclusive Workforce

12:30 pm - 1:00 pm

This session is led by Louise Hinchliffe, Associate Director of Professional Development and Sarah Vickerstaff, CPD Manager at the Institute of Practitioners in Advertising, the professsional body for those in the advertising industry. 12 years into the IPA’s pledge to recognise and reward agencies who demonstrate a genuine culture of learning and development, a welcome shift has taken place. More and more of their members are integrating the L&D agenda with mental health, physical wellbeing, and diversity and inclusion initiatives.…

Find out more »

Sarah Vickerstaff, CPD Manager

Institute of Practitioners in Advertising (IPA)
Session Track: Member CPD and Wellbeing

6.4 – Supplier Showcase Seminar

12:30 pm - 1:00 pm

This seminar will be delivered by a leading sector supplier showcasing their latest membership focused solutions. Further info to follow....

Find out more »
Session Track: Supplier Showcase A, Supplier Showcases
+ Export Events