Karen Richardson, Lead Retention & Engagement Manager

Karen Richardson, Lead Retention & Engagement Manager

The Woodland Trust

Following a long and successful career at a senior level in Marketing in Higher Education branching out into Recruitment and Admissions at a small university in the East Midlands, I decided to spread my wings and experience the charity world.

Now, 18 months into my role at the Woodland Trust as Lead Retention and Engagement Manager, I couldn’t have joined at a more exciting time in the sector.  In a nutshell, my role is to increase retention of our members ensuring we are meeting their needs and therefore they are happy to continue with their regular donations.

With supporters and members at the forefront of what we do, we are picking up pace with our Supporter Journey Project embedding this into the membership journey.  It’s a long and complex road ahead, however, I’m confident we will get there and both the supporters and the Woodland Trust will reap the benefits.

1.4 – Thinking Outside the Bucket (The Woodland Trust Story)

Main Auditorium

This consumer focused membership body session will explore how The Woodland Trust has significantly improved member retention levels and continues to engage with its 250,000 members. This session will be led by Membership Communications Manager, Emma Hadley and Lead Retention and Engagement Manager, Karen Richardson, and will deliver the following educational learning outcomes: 1. Understand how […]