John Cottrell, Head of Membership and Volunteer Services

John Cottrell, Head of Membership and Volunteer Services

Campaign for Real Ale (CAMRA)

I am privileged to lead a fantastic team delivering membership service excellence to over 183,000 members. I manage the strategic delivery of membership change projects including profit and loss analysis of service.

I am responsible for the development of the membership proposition as well as being the Data protection officer responsible for the national compliance of our organisation.

I work with and support national committees of volunteers and occasionally enjoy a stout.

Serving up solid membership growth – How we turned things around (CAMRA)

Main Auditorium

This inspirational session will explore how the Campaign for Real Ale (CAMRA) managed to turn around a declining membership. This session will deliver the following educational learning outcomes: – Understand why there was a decline in membership – Establish how and what solutions were deployed to buck this trend – Learn what has been achieved […]

Keynote Track