1.9 – Challenging the member experience to inform, inspire and connect

Main Auditorium

This seminar will investigate the progress of the new Chartered College of Teaching (CCoT) as a new professional body within the membership sector. The College has made significant progress  and has recruited 11,000 members in its first year.

This session is presented by Director of Member Experience & Community, Adrian Dougherty, and will deliver the following educational learning outcomes:

1. Investigate why the Chartered College is focusing on member experience
2. Understand the results from a member recruitment/retention perspective
3. Top 10 tips for organisations looking to take a similar focus