1.8 – Member engagement and value: Balancing “fit for purpose” with “ideal” outcomes

Main Auditorium

This keynote session will focus in on the importance of maximising relationships with 3 key audiences:

1) Your Suppliers
2) Your Team
3) Your Customers/Members

This keynote will be delivered by the Chief Executive of the Chemical Industries Association, Stephen Elliott, and will include insight following a new website and CRM.

This keynote will deliver the following educational learning outcomes:

1) Understand how to maximise your relationship with your suppliers
2) Establish how to maximising your team performance
3) Learn how to maximise your customer/member experience

With learnings from all three on what worked well, what didn’t and what we would do differently .